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Frequently Asked Questions

Orders are processed Monday-Friday, excluding the weekend and major holidays, and shipped within 3-5 business days. Once your order is shipped you will receive an email with your tracking information.

You have up to 14 days upon receiving shipment to return items purchased on thepatienceclub.pt.

Shipping Charges are non-refundable. Orders must be returned by mail only. Item(s) must be in new, unused condition with original tags still attached.

tehepatienceclub.pt does not offer exchanges.

Once an order has been placed, it cannot be modified or adjusted. By completing your purchase, you agree to our terms of use. Cancellations are not guaranteed.

Address updates can be requested but are not guaranteed. By completing your purchase, you agree to our terms of use.

A shipping confirmation email is sent once your order has shipped.

Once your order is processed the shipping method cannot be updated.

By completing your purchase, you agree to our terms of use. Requesting a cancellation is not guaranteed.

During Peak periods and orders placed over the weekend, cancellations may not be possible.

Every order is subject to review. Your order is only confirmed when we have provided a shipping confirmation email.

Subscribe to our Newsletter or follow us on Instagram for early release information.

Expect a response within 24-72 hours from Customer Support.

Once your order is placed we are unable to combine shipments on multiple orders.

Contact us at hello@thepatienceclub.pt within 24-48 hours of delivery with detailed images of the product(s) in question and the packing/invoice slip.

We do not offer gift receipts.